State Farm® Insurance Agent Sean Clarke

"⭐⭐⭐⭐⭐

Really great customer service! Madison is friendly, knowledgeable, and very easy to talk to. She took the time to answer my questions and explain everything clearly without making me feel pressured. I didn’t end up purchasing a policy, but I was still treated with the same care and attention you’d expect as a customer. That kind of service definitely leaves a great impression!"

"Excellent service"

"Madison is so nice!"

"Madison was willing to help me on the weekend to cover through insurance details! Very thankful!"

"Helpful and informative. I pay less here with better coverage than my previous insurance company. Very grateful"

"Very helpful and knowledgeable staff, I am very thankful for all the help Belle has provided me as a customer throughout the years! Sean and his staff are highly recommend and the best in Northern Michigan!"

"Insurance can be very difficult to understand and deal with but any time I have a question, the service agents do a great job! They're always professional and explain the policies in a way that actually makes sense. Anytime there is a question they don't know the answer to, they look into it before answering definitely which I truely appreciate. There's nothing worse than getting the wrong information to an important question."

"Belle was fast and wonderful. She is very knowledgeable. Great friendly service highly recommend"

"⭐☆☆☆☆
Extremely Disappointed — Poor Communication & Accountability
I’m extremely disappointed in how my recent claim with State Farm was handled after my accident on September 18, 2025.
My assigned agent, Shanoya, gave me incorrect information from the start — telling me I couldn’t use Kelley Blue Book or Edmunds to value my totaled car. Instead, she told me to search Facebook or Google listings within a 100-mile radius. That misinformation caused major delays and unnecessary confusion.
To make matters worse, she went on vacation without notifying me. I didn’t even know she was out of the office until I called and heard her voicemail. No communication. No hand-off. No follow-up. I later found out an email from her supervisor (which would’ve solved so many issues) was never sent to me. If I had received it in the beginning, this whole claim process could’ve gone so much smoother.
Then came the rental car fiasco: I picked up a rental on September 25, thinking it was covered under my policy. But by October 1, Enterprise contacted me saying State Farm had faxed them that I was financially responsible starting on the 25th — even though my contract clearly stated coverage through October 13. After my husband intervened, the date was randomly changed to October 7. It was just a mess.
The only bright spots in this process were Lehner’s Collision and Enterprise — both were fantastic. But State Farm completely dropped the ball. I paid for coverage and support. Instead, I got confusion, miscommunication, and stress. I didn’t want money — I just wanted someone to take responsibility. Even when the supervisor reached out late in the process, I was too emotionally drained to respond.
If I had simply received the right information early on, the outcome would have been very different. This experience taught me an important lesson: Don’t do business with someone just because of a well-known name — do your research.
Communication, respect, and accountability are everything. Unfortunately, I received none of that here.
I hope State Farm takes this as constructive feedback and does better for the next customer.
– Mrs. Schwalbe

*The orange post it note is the voicemail 2nd picture from enterprise just that it’s not transcribed right for some reason so I had to hand write it . Enterprise was doing way more for me than my own insurance company.State Farm Insurance only cared about getting me off there back . for there own benefit which lacked good faith principles. I did not get my buy back price until 3 weeks later and thank you to whoever stepped at the end to try and help I do appreciate you sincerely for helping solve this claim 3 1/2 weeks later good looking"

"Sean Clarke and his team are true professionals. They are devoted to doing what is right for the customer, and have the expertise to do so at the highest level. I could not be happier with the service I received! Thank you to Madison in particular for all your help! I recommend this office to all of my family and friends!"

"I’ve been using state farm for about 2 years now, I swapped from progressive to them and been happy ever since. Even if you call and leave a message, they always get back with you and it’s someone from our community 👍"

"Belle yell is the best agent there is. Anytime I have questions or concernes she is always happy to help. Always will reccomend her to family and friends."

"Thanks to State Farm and their insurance, I was able to fully physically recover to take that road trip I've been longing for! 5/5"

"maddy is amazing!"

"Doing an amazing job. Great customer service."

"Very awesome person"

"Sean and team always go the extra mile to explain and get it right."

"As someone who has worked in customer service myself for years I can confidently say that Ashley Norris at the Oscoda office is amazing at her job. We in this field would call it service with a smile and she went above that, the communication with a client is critical while being the face of the company and she defiantly hit the nail on the head with how she handles business.

Do the community a massive favor and don't underestimate or loose workers like her, she's a prime example of what makes customers comfortable in returning and or even recommending the business/location to others."

"Thank you so much Ashley you helped me out a lot I really appreciate it ❤️"

"Bell was super helpful and knowledgeable. She was able to answer all of our questions and make changes as we requested with one phone call!"

"BEWARE!
Fraudulent activity at this office.
They gave us all kinds of excuses as to why they cannot refund us after overcharging us.
They listed our 17 year old on our most expensive vehicles even though when asked we told them no we didn’t want her on them. They were charging us just shy of $500 per month on a 2020 Buick Enclave with the primary driver being 53 years old. This was without PIP coverage too."

"I’ve had nothing but great experiences with this State Farm. They are so reasonable! I’ve had many conversations with Sean, Nick and Ashley and they are all kind. Ashley has been such an amazing person to work with and so helpful. She’s quick and motivated to make sure that my needs are being met. She follows up and makes sure everything is good with me. I really appreciate her and this whole office making my insurance smooth and reassuring me that I’m in good hands!"

"Went in with a Problem , wanted to talk to a Agent to about how munch my Insurance went up with no Accidents or Tickets an said the increase we got on S.S. that hasn't made it in our Acct. As of yet, an would have took Hafe of the increase anyway , I told them what was the deal an we would have to figure out some way to save me on the cost or I had to look some where else , so She Did an I even ask about Pet Insurance too . They made me Feel Welcome there as well as Great Service too."

"Everyone that works there is super friendly but, they keep charging me more than what my insurance is supposed to be. Every month they say next month it will be this price and next month it's over $100 more than what they said it was going to be. Lies lies and more lies. My advise is go through someone else. I will be shopping around and leaving this horrible lying company

This simple fact is we keep getting told our insurance will be the right amount the next month. And it NEVER is. I have never heard of anyone that their insurance bill changes every single month. I have not had 2 bills the same since being with your company"

"You won’t find an office with better customer service! I would highly recommend to all friends and family!(:"